Refund & Cancellation Policy
Changed your mind? Email us within 7 days of a charge and we'll refund it in full.
Free trial
First-time subscribers get a 7-day free trial. You won't be charged if you cancel before the trial ends. The date your trial ends is shown in the app under Profile → Plan.
Cancelling
- Cancel any time in RepPlate under Profile → Plan → Manage subscription.
- You keep Pro until the end of the month or year you've already paid for, and you won't be charged again.
- You can undo a cancellation before the period ends from the same screen.
Refunds
- Within 7 days of a charge: email ivan.wai.908@gmail.com from your account's email address, or tell us the email you signed up with, within 7 days of being charged. We'll refund that charge in full, for both monthly and yearly plans, and your subscription will end.
- After 7 days: we don't refund partly used periods, except where the law requires it. You can still cancel so you're not charged again.
- Charged by mistake: for a duplicate charge, a charge after you'd already cancelled, or a charge you don't recognise, contact us and we'll look into it and refund it if it was our error, at any time.
- If we stop offering Pro: we'll refund the unused part of any prepaid subscription.
Refunds go back to the card you paid with. Stripe, our payment provider, usually takes 5 to 10 business days to process them, depending on your bank.
Deleting your account
Deleting your account (Profile → Account → Delete account) cancels your subscription immediately and removes your data. It doesn't refund you automatically. If you were charged in the last 7 days and want a refund, email us with the email address you used.
Contact
ivan.wai.908@gmail.com. We reply within 3 business days.